Reina Sofia Museum tickets and tours

Marcel

Mar 2025Verified booking

3/5

We had to wait for at least 25 minutes in the cold before getting into the museum. Your instructions of arriving there 15 minutes earlier along with a delay of getting into the building made us quite uncomfortable. Also, we thought this was a private tour, but it ended up as part of a teamof 13 people in total. I must admit the guide was good and she kept our interest throughout the tour

Keiko

Mar 2025Verified booking

1/5

I received a cancellation notice from you two days before we were supposed to take a tour. We went to the meeting place anyway. Nobody showed up. I sent you two email requesting refund and never received any responses or refund. K. Matthewson

Cecilia

Nov 2024Verified booking

3/5

For those of us who wear hearing aids because we are deaf, they should offer hearing aids that go over the ear instead of in the ear, because when we remove a hearing aid to hear the guide we hear all the ambient noise, which in this case was the noisy guides with school children. In the case of the art at the Reina Sofia Museum, I would prefer anecdotes about the paintings, the museum and the painters rather than the guide's personal interpretation of the works.

View original review in Spanish

Tracey

Sep 2024Verified booking

5/5

We loved the layout of the museum, the wide variety of modern art ; the history, especially of the Guernica, and our guide was absolutely phenomenal!

Gaston

Nov 2024Verified booking

4/5

Guide was good. But tour was only i hour instead of 1,5 hours as promised.

Hugo

Sep 2024Verified booking

5/5

Eva, the guide, is extraordinary in her explanations.

View original review in Spanish

Iratxe

Nov 2024Verified booking

2/5

The guide was not very professional, he was with a candy in his mouth listening to the audio guide. He repeated himself in the explanations and did not give the Gernika painting the importance it has, besides not explaining it properly.

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Torben

Oct 2024Verified booking

2/5

I expected 90 minutes guided tour, but after 60 minutes we were left in the museum. Furthermore the first 5-10 minutes were spend before we entered.

Ana

Oct 2024Verified booking

2/5

-We booked an hour and a half visit, but it didn't last an hour. -Lack of punctuality. We were summoned at 12:45 (a quarter of an hour before we had to be there to check in) and we still had to wait because someone from the group was missing. -If the appointment with the guide was at the main entrance of the museum why did we have to go around the building and enter through the back door? Between this, handing out audios, going through the detector and going up the stairs to the tour floor we started at 13:15 (and finished at 14:09.

View original review in Spanish

Elizabeth

May 2025Verified booking

5/5

Everything was wonderful. We were even treated to a military parade while waiting in line. Thank you for assisting us with rescheduling our ticket dare after a death in the family causing a change in our family plans. We are very grateful to the staff!

Berto

May 2025Verified booking

5/5

Professionalism and friendliness of the museum staff. Beautiful experience because it allows you to see masterpieces

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Olivier

May 2025Verified booking

5/5

Two extraordinary museums The diversity and homogeneity of the Thyssen still captivate me

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Filip

May 2025Verified booking

5/5

Awesome and worth every penny.

Olga

Apr 2025Verified booking

5/5

Everything was great! Good organization, logical, well-ordered rooms. Wonderful paintings.

View original review in German

Berger

Apr 2025Verified booking

5/5

Very well organized and interesting

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Maksic

Apr 2025Verified booking

5/5

I walked alone. I chose a tempo I could follow. I will definitely come back again.

Daniella

Jun 2025Verified booking

4/5

It was nice. Good route and nice audios while going around. The only thing I didn't like was that it is named "Hop on Hop off tour" but its a bus without stops, so especially with kids it would have been better to have that option of going down whenever you'd like.

Tobias

Jun 2025Verified booking

3/5

ould have been a great tour but there were no stops - unfortunately also no real visible info prior bying the tickets. That's a huge dissatisfaction for some of the spots we would have liked to visit a bit longer and continue the tour later which was not possible - but the tickets were already bougt.

JEAN-FRANÇOIS

May 2025Verified booking

4/5

Plus points: - always good to have a general view of a city - the 2 routes - historical & modern - are interesting Minuses: - too bad there weren't any intermediate stops so you could get off/climb to visit the sights - not all audio outlets worked properly - staff a bit nitpicky: with QR-Code + validity date, excessive to ask for printed tickets again

View original review in French

Stephanie

May 2025Verified booking

5/5

The richness of the collections - the way the Reina Sofia tells some of the modern history of Spain through art, the construction of Guernica through Dora Mar's photographs, the outstanding and uncrowded Thyssen-Bornemisza

Elena

May 2025Verified booking

5/5

Very pleasant, well organized. I found the museums easy to walk around and admire the works. I will take a wonderful experience with me

View original review in Italian

Nicholas

May 2025Verified booking

4/5

Good explanations of all the sights. Just too bad there is no hop in hop off while it is advertised as such

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Andréa

May 2025Verified booking

4/5

Getting in and having special access was fundamental to enjoying the tour and avoiding the long queues at the door. Avoiding the long queues was the highlight of choosing to buy the tickets through the APP, the ease of purchase, the quick turnaround and the communications too. Just one observation: the tour is long and it's practically impossible to do it all in one day. Another important point of this ticket is the possibility of visiting any day within a year and on any day of the week and at any time. However, this is good for those who can be in Madrid for more days and organize their schedule. That's fantastic!

View original review in Portuguese

Leoni

May 2025Verified booking

4/5

I had never been to Madrid, so I booked the bus tour on-Line. No problem getting on the bus , Everything pleasant and I got to see Madrid with the two bus tours.

View original review in Italian

Debora

May 2025Verified booking

3/5

It was nice to be able to see Madrid above street level because then you really see how beautiful the buildings are. The tour itself was not very fascinating little was told about the history of the city or certain places, just which architect designed it. I would have liked to hear a little more.

View original review in Dutch

Maxine

May 2025Verified booking

5/5

we booked the tickets online ...it was super easy to find the buses..and we took old tour first .stopped for lunch .then took new tour... it wascwell organized and the audio guide worked really well. We enjoyed everything we saw..thankyou !

Daniel

Apr 2025Verified booking

4/5

We started at Tysenn. Everything went very smoothly, the accreditation and the entrance. Not so in the Pardo (the second visit) where there was the main queue and a second shorter queue (20' wait) to accredit the QR code. With the Reina Sofia we finally had a second shorter queue, but as there were less visitors there were a couple of minutes of waiting.

View original review in Spanish

Madalena

Apr 2025Verified booking

3/5

I bought the tickets thinking I'd be able to get on and off at the places I wanted (HOP ON/OFF), but all I got was misleading advertising. The place to catch the bus was also not the most central or suitable for those on foot. It was worth the driver giving me some tips on how to get around Madrid by bus for free.

View original review in Portuguese

Theresa

Apr 2025Verified booking

3/5

Of course the art is what made it memorable. We were glad to be able to take a break in the cafe. The maps were confusing and we missed galleries we wanted to see. The restrooms were hard to find.

Francine

Apr 2025Verified booking

4/5

The activity itself is great. The problem is the lack of complete information about the service. IT'S NOT HOP ON HOP OFF. You can only get on and off the bus at a single stop.

View original review in Portuguese

Ralf

Apr 2025Verified booking

3/5

The ride and the audio guide were very good. What was not good was that there was no indication at the time of booking that there are currently no more hop-on hop-off tours in Madrid, only panoramic tours without stops. It was therefore not possible to get on the bus near our hotel as we had intended, so we had to ask around and walk to the starting point at the Prado MUSEUM.

View original review in German

Coppola

Apr 2025Verified booking

3/5

None warned me that the bus was no longer hop-on hop-off, so one could no longer get off at each stop and quin di could only get on from a predetermined starting point. This caused us considerable inconvenience

View original review in Italian

George

Apr 2025Verified booking

3/5

1) I was confused when I got to the venue as to why I didn't already have a ticket. At one of the venues, the ticket office person initially rejected it as a valid voucher. I had to explain to her that it was. 2) the tour groups at the Prado make the experience impossible to enjoy for independent travelers. You should try to reserve certain hours of the day when tour groups aren't allowed to operate. They monopolize all the masterpieces.

Chauffier

Apr 2025Verified booking

4/5

THE +: headphones worked well, feedback OK LES: starting point very difficult to find no stops, two complete routes with no stops at all

View original review in French

Monica

Jun 2025Verified booking

5/5

Elisa showed us the Prado's main works in great detail. She also introduced us to women painters, which was a big plus for the visit. We really enjoyed it, and thanks to Elisa.

View original review in French

Asa

Jun 2025Verified booking

4/5

Our guide was knowledgeable and fun! She engaged everyone in a great way

Vari

May 2025Verified booking

4/5

Our guide was great in her job with excellent English. What we missed was a 5 minutes bresk to drink some water.

TIELLA

Mar 2025Verified booking

4/5

I preferred the visit to the Prado Museum because it was set up differently albeit by the same guide. It was also richer in information about the historical and cultural background of the time when the works were created. The first part at the Reina Sofia museum, I found the museum's reception of the group poorly organized, with lots of downtime. The guide in presenting the works gave so much space for open-ended questions to the group about the feelings the paintings conveyed that I found it scattershot. The guide's knowledge of the works was impeccable.

View original review in Italian

Dominic

Nov 2024Verified booking

5/5

Alicia was the best guide! She was very knowledgeable and made the tour of each museum fun for everyone. Would love to have her as a guide again!

Brian

Oct 2024Verified booking

4/5

Great guide. Very knowledgeable. Thank you.

Jessica

Oct 2024Verified booking

5/5

The experience was amazing! Ravi was excellent, both tours was great! Recomended

ISABELLE

May 2025Verified booking

5/5

Natalia, our guide, took us through the history of the museum and some of its works with great passion and kindness, and at the same time got us involved.

View original review in French

Hristina

May 2025Verified booking

5/5

Our guide, Clara, was very polite and smiling. She leads us in the complicated world of modern art with love, knowledge, and passion. This was an unforgettable experience!

Shannon

Apr 2025Verified booking

5/5

Guide was very knowledgeable and enthusiastic about art as well as history.

Marco

Aug 2024Verified booking

5/5

Stefania's preparation, was the key part to fully appreciate the visit. Thank you!

View original review in Italian

Eric

Sep 2024Verified booking

5/5

Belen very capably led a small group tour of this most outstanding museum that showcases numerous masterworks of the modern era. She demonstrated a strong ability to describe complex artistic styles in clear English. Her deep background in Spanish art and history allowed a genuine enthusiasm to shine through. On a personal level, it also was a chance to see Picasso’s Guernica once again to close a circle of experience that spanned some 50 years.

Liam

Jun 2024Verified booking

5/5

The experience of having a knowledgeable guide to talk to and ask questions was invaluable to me. I would also like to specifically say that Alex, my guide, was amazing. His knowledge and passion for art was very evident and talking to him was a pleasure

HIRTZ

Apr 2024Verified booking

5/5

we were 3 including a 12 year old with a good guide, what more could we ask for? Thank you

View original review in French

Elizabeth

May 2025Verified booking

5/5

Everything was wonderful. We were even treated to a military parade while waiting in line. Thank you for assisting us with rescheduling our ticket dare after a death in the family causing a change in our family plans. We are very grateful to the staff!

Filip

May 2025Verified booking

5/5

Awesome and worth every penny.

Maksic

Apr 2025Verified booking

5/5

I walked alone. I chose a tempo I could follow. I will definitely come back again.

Elena

May 2025Verified booking

5/5

Very pleasant, well organized. I found the museums easy to walk around and admire the works. I will take a wonderful experience with me

View original review in Italian

Andréa

May 2025Verified booking

4/5

Getting in and having special access was fundamental to enjoying the tour and avoiding the long queues at the door. Avoiding the long queues was the highlight of choosing to buy the tickets through the APP, the ease of purchase, the quick turnaround and the communications too. Just one observation: the tour is long and it's practically impossible to do it all in one day. Another important point of this ticket is the possibility of visiting any day within a year and on any day of the week and at any time. However, this is good for those who can be in Madrid for more days and organize their schedule. That's fantastic!

View original review in Portuguese

Theresa

Apr 2025Verified booking

3/5

Of course the art is what made it memorable. We were glad to be able to take a break in the cafe. The maps were confusing and we missed galleries we wanted to see. The restrooms were hard to find.

quatrehomme

Mar 2025Verified booking

3/5

The queue cutter is not useful, and the museum does not provide a brochure or map. You don't get an audio guide with a paid ticket.

View original review in French

Óscar

Jun 2025Verified booking

5/5

I had direct access to the three museums without waiting and without any problem.

View original review in Spanish

William

May 2025Verified booking

5/5

Prado is an Outstanding world class museum! Work is extraordinary and well organized.

Suzanne

May 2025Verified booking

5/5

Very handy to have the tickets in advance instead of having to queue up.

Shawn

May 2025Verified booking

4/5

The lines are long. I did not have to wait.

Duarte

Apr 2025Verified booking

5/5

One of the richest museums in terms of painting and sculpture in Europe and the world. Simply stunning!

View original review in Portuguese

Silvia

Apr 2025Verified booking

5/5

Great not to queue at all when the lines were miles long

View original review in Italian

CASONI

Apr 2025Verified booking

5/5

It's a stupemdo museum I didn't have any problem with the tickets the staff is very present and friendly

View original review in Italian

Martina

Apr 2025Verified booking

5/5

With online tickets, no lines!

View original review in Italian