Inclusions
I have to say that I have rarely had such a good and, above all, competent tour guide. We were very impressed as a family!
View original review in German
It was impressive what the guide knew. You could tell that history was his thing. It wasn't memorized history, he knows the history of the castle very well. Everything was great, we would book again.
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Anne Marie told wonderful stories in every room of the tour. She was very easy to understand. And she made a lovely Viennese host and Shonbrunn guide. Thank you!
Guide was knowledgeable and very good at getting us through crowds. Don't take back packs or umbrellas you have to check them in and there isn't enough time to do that.
Very nice tour of the castle with a friendly, courteous guide. We were able to visit 22 rooms and learn all kinds of new information. Afterwards we had enough time to explore the park. Gladly again
View original review in German
Everything was great! Gabi was a great guide and told us very interesting and informative stories about the Schoss and the Habsburgs. Thank you very much!
View original review in German
Really easy to find the meeting point. The guide Martina is very approachable and friendly. I enjoyed her commentary. The palace is amazing.
Our Guide-Edie- was excellent! Extremely knowledgeable, brimming with enthusiasm to pass on his historical knowledge of Vienna, the culture of the people and society, and the opulence of Sisi and Schönbrunn Palace.
I chose an "English" tour, but the tour was actually conducted in both English and Spanish. I found this distracting, and limited the amount of information the guide could provide. I discussed this with him and asked if two language groups had been combined because neither group was "full", and he said, no, that it is normal for tours to be conducted in both languages. If this is the case, it should be clearly stated in the promotional information. I feel like I got half the tour I paid for.
Our guide was excellent and very knowledgeable. The headsets worked well to ensure we heard her commentary. Very interesting.
To be honest I think visiting Schonbrunn without a guide would be the better choice. The time spent inside and the number of rooms shown took nearly 2,5 hours. Afterwards we spent only half an hour in the gardens. You can easily visit the gardens on your own, but if both inside and outside tour are combined, it would be much better to have a half hour break between the two.
The degree of knowledge the guide has was appreciated. The actual "expereince" left something to be desired. Meet at 2:15, 20 minutes later the guide goes to get the group ticket. By 2:50 the group is outside the main entrance to the palace. Our entry time is 3:13, by now an hour into the tour and we have not set foot in the palace. The hour long tour was ok, very informative. We emerged for a further 25 minute wait outside before heading to the gardens (which are free to enter by the way). Could not recommend this tour, a DIY version with audio commentary would be preferable
It is not what we expected because it is actually sponsored as Princess Sissi's summer palace but there is no mention of Sissi at all.
View original review in Italian
The tour guide was very knowledgeable and eloquent. She explained the history of the Habsburgs to us with charm and humor. It was really great!
View original review in German
Schönbrunn Palace was great. However, the zoo does not live up to its reputation. It is considered one of the leading zoos, but does not meet expectations.
View original review in German
We enjoyed the tour very much. I would recommend anyone visiting Vienna to take this tour and experience the history of Austria.
The tour was good, but it was very crowded so the headset frequently interfered. The guide did a great job and was very enthusiastic.
We enjoyed the guided tour of the palace and appreciated our guide's insights and stories. She was very soft spoken though but once we had the headset, it was much better. Walking through the gardens was very nice and seeing the Schönbrunn fountain was also special.
Our guild was given an excellent tour thanks to his knowledge and fascinating presentation. Thank you very much!
View original review in French
The palace was lovely but very crowded. Our guide did a great job of navigating the crowds and kept us moving. But we weren't able to see as much of the interior as I expected.
Our guide Alexander was great. His knowledge of the castle and Vienna is impressive. His love for the city is palpable. The palace and gardens are a dream.
View original review in German
The palace and also the gardens is beautiful, Alexandra the guide was awesome very enthuziastic and it was a pleasure to listen her. The only remark is that there can be visitied only 5 rooms which is not enough, the tour in the Palace is only 1.5 hour. My expectation was to stay 4-5 hours in the Palace.
A very committed, motivated, humorous and knowledgeable guide. The tour was entertaining and informative. Super. The organization was also perfect, meeting at the agreed meeting point and dividing up the groups worked perfectly. Any time again
View original review in German
The lady who showed us around the premises and into the garden was very good. She was very personable, gave great explanations and made the visit a unique experience.
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Sharing information about the Vienne of yesterday and today! The guide's culture and interesting details... Her communicative energy to make the Bel Étage visit unique... Really captivating!!! Thank you!
View original review in French
Inclusions
Please click here for the detailed route map and boarding points.
Blue Line
Yellow Line
Red Line
You can join a tour at any stop and hop on and off for the duration of your ticket.
I learned a lot of information about the history and the city, very interesting. Simply a great idea to explore the city!
View original review in German
I was expecting to be able to board a bus straight away when I bought online. That wasn't clear to me when I made the purchase. Only after booking did I receive the information that I had to travel to a certain stop to redeem the ticket first. I hadn't planned for that. In addition, as a group of 11 people, we deliberately didn't get off the bus because we were afraid that we wouldn't be able to get back on together at an intermediate stop because the buses were so full and only a few people got off at a time. It would be better if you knew in advance that you would get a seat. For example, if you can reserve seats or similar.
View original review in German
You can get around Vienna, but the buses don't always run as frequently as indicated. Instead of every 20 minutes, the bus should come every hour. So you can't really plan your tour effectively.
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We saw a lot of Vienna. However, the buses were far too full on the return journey. And we had to wait about 40 minutes.
View original review in German
It's a great way of getting around and seeing the sights of Vienna. Operator needs to do more to control queue's onto Bus. We were the first to get on but people snuck in the back entrance of bus and we were left without seats a few times and got told we had to wait for next bus.
An absolute must for first-time visitors to Vienna. Hop on and off wherever you want. This gives you a good first overview.
View original review in German
The bus ride in the morning was relaxed and informative. Unfortunately, the bus was so full in the afternoon that we had to sit downstairs in the luggage compartment. Unfortunately, there was no tape recorder, so we drove through a few stops without any information. It was also very stuffy and warm in the bus downstairs.
View original review in German
You get a loose overview of the city, but the information is very brief, not very meaningful and general. For the price, the question arises as to whether one should not travel directly to visitor destinations by public transport.
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The bus was foggy inside. At times there was so much moisture on the windows inside that it was hard to see. It got better on the next bus. On one of the busses there was just music and no audio-guide for about 15 minutes. Some of the passengers got the personell to restart the system. Then it worked. The routes were nice and it was good to have roof, since it rained a lot.
Good information via the headsets; hop-on hop-off is great. The only drawback was that the windows at the top of the blue bus could not be adjusted and were completely open for a long time despite the windy and changeable weather. It was sometimes really cold.
View original review in German
We are very positive about the Hop-On-Hop-Off Bus Tour of Vienna. Fantastish to see and possibly visit all the famous sights above ground. And with a good explanation in your own language. Highly recommended.
View original review in Dutch
The tour route was very satisfactory and on schedule.
Every employee we spoke to and asked questions was very helpful. helped us very nicely.
View original review in German
Couldn't hear audio guide, even with volume up because of other people talking too loud or shouting.
Everything worked well and the staff were really incredibly friendly!!!
View original review in German
Great, but it would be noce to have sockets in every bus. Also sometimes it takes too much time while waiting for bus
Very informative, pleasant music, well organized
View original review in German
5
Museum of Science and Technology Vienna / Technisches Museum Wien
Get direction
1 attractions
Nearby things to do
6
Schönbrunn Palace & Zoo / Schloß & Tiergarten Schönbrunn
Get direction
2 attractions
Nearby things to do
See Vienna’s grand architecture and hidden gems on a comfortable bus ride and optional guided tours.
See Vienna’s grand architecture and hidden gems on a comfortable bus ride and optional guided tours.
Inclusions
Please click here for detailed route maps and boarding points.
You can join the tour at any stop and hop on and off for the duration of your ticket.
Red Route
Schönbrunn Palace – Blue Route
No ticketing issues, the red route took us to a lot of places we would not have seen otherwise. Audio commentary was one of the best Hop on Hop off we have experienced
A top-notch reception team, complete tours and really useful and interesting explanations. Francesca was great ;)
View original review in French
The tour proposal...the information and content offered and the form and voices that make it enjoyable. The driver's responsibility while driving, the cleanliness of the bus, and the politeness of the staff.
View original review in Spanish
It is really inspiring to experience the city of Vienna in this way. Thank you very much! Excellent!
View original review in German
The detailed explanations and the possibility to get in and out to see interesting places
View original review in German
The staff were not always friendly, especially one of the drivers who was rude and incorrect, the heat, due to the plexiglass roof on the outside (there are buses that don't have roofs in hot weather...for 42 euros, you'd expect a certain level of comfort!) the content, which deserves to be explored in greater depth.
View original review in French
With the two routes on offer, you could get a good overview of Vienna. Ideal if you can't / don't want to walk that much and want to be accompanied by an audio guide through the city. The headphones are available free of charge on the bus.
View original review in German
The tour is very well done and the stages are interesting but access to the starting point is not clear. When I clicked on the link to the starting point, I was connected to Google maps, but the address was not correct for the bus stop. It wasn't on the right street. And upstream, it didn't say that we couldn't start the tour at any point.
View original review in French
Was an all round great experience did both tours and staff were very friendly and helpful and there really is a bus every 20 mins! Highly recommended
View original review in German
The audio-guided tour was really interesting and the bus drivers were friendly and drove carefully... We also really enjoyed the walking tour through the city center with Lukas Forster. He guided us through the city center for almost two hours and it was very entertaining, interesting and funny. He was very personable. All in all, a great experience. We would book the Hop-On Hop-Off bus again and again. Thank you!
View original review in German
We liked the audio guide and the accompanying music. Unfortunately, it was very warm and we would have appreciated air conditioning. The bus heated up very quickly through the plexiglass window. But Vienna is a wonderful city and we really enjoyed it. It was not the last time we were here.
View original review in German
The extensive tour of the many interesting sights to see in Vienna and the excellent arrangement of drivers and sales escorts. Very good audio guide
View original review in Spanish
Very good audio guide 1st bus: jolts that make you sick( blue line) Long waits at stops. I prefer the red line. 2h: too long Having taken a 2-day pass, we only used it for one day, as it was better to do EVERYTHING on foot. Too many similarities between the 2 lines...for the center.
View original review in French
We did the blue tour first. Unfortunately we were unlucky with the weather, it was raining so the windows in the upper part were very steamed up on the inside and wet on the outside and we couldn't see very well. The audio guide was not at the same time as the sights, i.e. we were already past when the sights were described. We had expected more information, it was very dry. On the red tour the seats upstairs were mostly wet. The heating was very warm.
View original review in German
A nice route with a good bus driver. Plenty of time to get on and off, especially for older passengers. Good explanation of the sights.
View original review in German
Good scene & commentary when we got back on from stop 1, very friendly driver the 2 nd time although the 1st one didn't appear to understand me and his non verbal response wasn't good
I found this "conversation" between the fictional characters ("And what do you think, Jana...?") rather suboptimal. I would have preferred a pure, clear statement of fact ("On the left you can see the opera house, built by X in year Y..."). And WITHOUT music!
View original review in German
The red tour is very nice, the blue tour still has potential for improvement. There are still a few things that could be combined with the blue tour.
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Great idea for Vienna tour takes us to the best places sitting comfortably
View original review in Italian
Very friendly and helpful Big Bus team👏❤️
View original review in German
It was particularly pleasing that the 48 hours only started to run when the first bus boarded!
View original review in German
Lots of options to get off and site see!
Interesting tour, gives a good idea of the city, very friendly staff.
View original review in Spanish
Good bzs connections, friendly staff.
View original review in German
Two hours sitting down doing nothing
Korneuburg
Kahlenberg Mountain
Klosterneuburg Monastery
Garden City of Tulln
Egon Schiele Museum
Krems/Stein
Roman Museum
1
Dürnstein
Boat
9
Marina Wien Yachthafen
Schleuse Freudenau
Hainburg
Devin
Bratislava Castle
1
Bratislava
6
Marina Wien Yachthafen
Inclusions
Exclusions
Dürnstein & Wachau cruise
Bratislava cruise
The food onboard and the relaxed and cosy atmosphere. Nice litte town we visited (Dürnstein). We even got to experience the local band, rehearsal for their concert.
Very professional staff On time
The ship was great - I liked the inside area and the front deck. The deck at the back has more tables and chairs with a shade, but it is a smoking area. The trip itself was nice, but quite long (13 hours). The staff was great - friendly, efficient and helpful. The food was OK, cantine type, but I didn't expext anything special anyway. The a la carte drinks menu is good, although the prices are a bit high.
There is simply nothing to complain about. The staff were very friendly and funny, the food was good and the trip was very pleasant.
View original review in German
The cruise was very well organized. The staff is very attentive, friendly, competent and helpful. The food was very good 😋 and sufficient.
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The Schufffahrt, the service and the staff were absolutely great! Unfortunately, the catering (food) was anything but good! Only for the masses. I haven't eaten so badly for a long time. Please come up with something for this. The rest was and is great. LG Günther 👍🤓🙏
View original review in German
Good food, well organized Unfortunately, toilet paper and towel paper were not provided or only replenished towards the end of the journey. The staff were nice and polite, but not overwhelmed as there were very few passengers on board.
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Very good food and a great team on board
View original review in German
Nice and friendly staff, very good food and smooth operation
View original review in German
Instructions indicated that the purchaser of the ticket needed to bring ID, not all persons listed on the ticket. The type of ID required was not indicated, either. The ID presented by the others listed on the ticket was not acceptable and so we were not allowed to take the trip that l'd spent 267 euros on.
Despite alert for flood Danube an excellent organization
View original review in Italian
The crew were amazing. The waiter's extraordinary. I had problems getting around because of my broken ankle and they looked after me like a queen. Best 58th birthday ever!
Very nice staff and nice ambience. What we personally were missing was music. A little music by Strauss would have made the trip even more perfect 🤩🤩🥂
View original review in German
Service great .food also very tasty. Crew great . Gladly again
View original review in German
Very well organized, punctual and pleasant tour group
View original review in German
Relaxing way to view the Danube. Dürnstein was lovely.
Explore unlimited Viennese attractions with just one card!
Explore unlimited Viennese attractions with just one card!
Inclusions
Access to:
Validity:
Vienna is a fabulous place for museums and architecture, and the Viennapass has everything we want to see.
Der u bahn😀😀😀😀😀😀🤶😀🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶🤶😀🤶🤶
The pass is great, includes many services and gives you a good overview of everything there is to see in Vienna.
View original review in German
The ticket was for the Vienna day pass that was meant to give you access to 70+ Museums and attractions. Our ticket cost a ridiculous amount and we could only get into the art history museum. When talking to the company about a refund it was refused.
The audio guide fell far short of my expectation so that I stopped using it and purchased audio guides when available at venues.
Explore art and history on a guided Upper Belvedere tour—no lines, just masterpieces.
Explore art and history on a guided Upper Belvedere tour—no lines, just masterpieces.
Inclusions
Exclusions
Booking was so easy and our guide Alex was so knowledgeable! He obviously loves his job and is passionate about art.
Our guide, Germana, was very friendly and professional. She provided a wealth of information about Klimt's and Schiele's masterpieces and their lives. I loved her. Thank you again
Our art historian tour guide was amazing and so incredibly knowledgeable that we learned so much and truly enjoyed the whole experience!
As instructed. we arrived 15 minutes early to commence the tour at 11am. Once the tour guide collected the entry tickets, we finally entered the Upper Belvedere Palce to commence the guided tour of the art gallery at 11.45am. The tour guide was very quietly spoken and at times difficult to hear Very dissapointing content Poor value for money
The guide Mr. Raffaele very knowledgeable never boring , with him we also visited Schönbrunn, same preparation, very nice. Grazt
View original review in Italian
Anna was a wonderful guide, extremely knowledgeable and friendly. She gave us so much information about the history and people who lived in the palace. Not to be missed. Thank you
Guide was fine but group was large (17 I think.) We would prefer smaller group. Perhaps let people know before booking what size to expect. Also, there were some we had to wait for all the time.
Our guide was very entertaining and knowledgeable. There were so many visitors, the venue was crowded, but we were glad to have the skip-the-line feature. So historical, the gardens are so vast.
Exceptional! Guided tour to the Upper Belvedere - Vienna We quickly found our guide, Otilia, who turned out to be a knowledgeable, kind and very helpful professional. She took us with great passion through the halls of the museum, making us dwell on some particularly significant works and carefully describing them, even dwelling on details that we probably would have ignored on our own. A truly enjoyable and interesting experience, which I highly recommend to anyone who wants to visit the Belvedere with a knowledgeable and passionate guide.
View original review in Italian
Great tour. Easy joining instructions and brilliant guide (Alex). Would highly recommend as the best way to visit this beautiful palace
Our guide Dieter was fantastic. Attentive to the group, speaking slowly and clearly, providing interesting stories, linking history, art, architecture, artists' lives etc. Knows a lot and pasinate about what he does. The audio headphones were really useful, we could hear Dieter easily all the time. My family enjoyed this experience and thank you once again for the unforgettable visit.
The guide who accompanied us made for a wonderful experience. Alex guided us through the history of the palace and the works of art it holds with passion, and professionalism.
View original review in Italian
Amazing tour ! Our guide was knowledgeable and took time explaining ! Wow it was great ! Yes ! Yes ! Yes ! We loved it !
The guide was really fascinating and passionate about art, and the visit was very interesting.
View original review in French
The tour was great Good explanations and anecdotes... We understand history better with him.
View original review in French
Very easy to book tickets and excellent information before we left. Skilled and friendly guide
This review is translated. Show original review.
I loved that we skiped the lines. And everything started and ended on time.
The English guided tour was very good.
Great experience! The tour was very informative – we walked away with a lot of new knowledge.
Your guide Mirko is very good. He told interesting stories and details about the paintings and the palace.
The guides were awesome! Loved the tour.
The guidance was outstanding!!!!!
View original review in Italian
Easy ticket purchase!!! Beautiful experience and magnificent places ☺️
View original review in Italian
Bravissimo the guide!!! Congratulations.Thank you! Patrizio Mongiardo and Cesaro Anna .
View original review in Italian
Our guide Stephen really knowledgeable and nice. The palace magnificent and unique!
View original review in Italian
Inclusions
Exclusions
I recently had the pleasure of taking a guided tour at the Hofburg Vienna, and it was an exceptional experience! Our guide was incredibly knowledgeable and passionate about the history and architecture of this magnificent palace. They brought the stories of the Habsburg dynasty to life with fascinating anecdotes and detailed explanations. The tour was well-paced, allowing us to fully appreciate the grandeur of the imperial apartments, the stunning collections in the museums, and the beautiful gardens. Our guide was also very attentive, answering all our questions with patience and enthusiasm. I highly recommend this guided tour to anyone visiting Vienna. It’s a fantastic way to delve into the rich history of the city and gain a deeper understanding of its cultural heritage. Five stars!
The guide was competent and friendly. Unfortunately, it was so crowded that you couldn't really see everything, e.g. the chronological order of the Sisi paintings. What a pity! In addition, not all rooms were open to visitors due to the construction work. Mmh, some information would have been fair. For a bit more Hofburg flair, I visited the library, which cost me another entrance fee.
View original review in German
The guide was very informative and sweet. Highly recommend the tour
A very good tour of Hofburg with a fantastic guide. Highly recommended.
Our guide was excellent. Informative, entertaining and helpful
The tour by our guide was great. The museum itself was an imposition. The organization seems to be designed for maximum profit. Far too cramped, far too full. It would be better to organize it in such a way that guided tours are allowed in at certain times, and private visitors are also allowed in at other times. MfG Hoffmann
View original review in German
The experience was great. The guide was very attentive and told us a lot of interesting facts about Vienna, the palaces and the life of Sisi. She stayed a while longer with us despite the cold temperatures. Highly recommended.
View original review in Spanish
The experience with Claudia was amazing! She was very detailed with everything.
the guide was awesome, pretty funny guy too!
The guide's good French Synthetic speech A guide who takes care of his group
View original review in French
I liked the narration some of the rooms were dark
View original review in Italian
Hop on and hop off on the bus ride and take the thrilling Ferris Wheel ride for panoramic city views.
Hop on and hop off on the bus ride and take the thrilling Ferris Wheel ride for panoramic city views.
Inclusions
Vienna HOHO
Giant Ferris Wheel
Vienna HOHO
Please click here for detailed route maps and boarding points.
You can join the tour at any stop and hop on and off for the duration of your ticket.
Red route
Blue route
Vienna HOHO
Giant Ferris Wheel
Great value and really easy to use
Helpful, nice chauffeur.
View original review in German
Great Tour! Everybody from staff very helpfull, Gret way to see Vienna fast with Kids
The friendly and helpful staff
View original review in German
Wonderful nice Nice Trip see you next time
15% off
Inclusions
Upper Belvedere Palace
Vienna HOHO
Vienna HOHO
Red route
Blue route
Westfield Shopping City Süd Shuttle
Friday
Saturday
Upper Belvedere Palace
Vienna HOHO
Very easy to book and pay and all went well at the visit, which was a wonderful experience, loved the Belvedere and the glorious paintings there, including of course The Kiss!
The gallery was amazing especially the iconic Klimt. The bonus was the beautiful palace where the paintings were displayed. The gardens too were a beautiful stroll.
No ticketing issues, the red route took us to a lot of places we would not have seen otherwise. Audio commentary was one of the best Hop on Hop off we have experienced
Exceptional paintings. Magnificent museum! Very well maintained park and museum, very professional and pleasant staff.
View original review in French
The Upper Belvedere Castle is well worth seeing. In addition to the well-kept interior and jordium, extraordinary works by Klimt (including The Kiss) and others are admired. Easily reached by streetcar.
View original review in Italian
Ticketing experience was great and convenient.I truly enjoyed not to queue in a long line.Having combo ticket was also great because I could enjoy both Lower and Upper Belvedere save the time , plan my day and enjoy Belvedere.
Ticket purchase was hassle free. Wish there weren't ticket charges for separate parts of the tour! Palace tour was awesome!
Tickets purchased online so we avoided lines, beautiful museum, well organized, elegant and with possibility to purchase audio guide on site at a cost of €.5
View original review in Italian
Excellent advance organization for ticket issuance. Immediate entry despite long lines. For the inside part all quiet.
View original review in Italian
A magnificent, must-see place in Vienna! There are priceless works to be seen. For the wire-cut tickets, it was indicated that they had to be exchanged. In the end, exchange was not necessary. It's important to keep to the timetable. We booked for 10:30 and couldn't get in before then. Nice experience.
View original review in French
I was delightfully surprised that there was no queue and I could get inside at the time I had booked! The palace is amazing and the exhibition is totally captivating !
A top-notch reception team, complete tours and really useful and interesting explanations. Francesca was great ;)
View original review in French
Palace belvedere vienna, very nice gardens indeed outdoor park is free, in the upper (upper) belvedere bellisima exhibitions of klimt paintings and some monet!
View original review in Italian
The tour proposal...the information and content offered and the form and voices that make it enjoyable. The driver's responsibility while driving, the cleanliness of the bus, and the politeness of the staff.
View original review in Spanish
Tickets via headout was easy and qr codes worked perfectly. Upper Belvedere is excellent and park is nice ( suspect it's stunning in summer) however I wouldn't pay to go in lower Belvedere- it's not as good and not different enough from the better Upper version
All very well it was a unique experience
View original review in Italian
You can visit Upper Belvedere with no problems at all. Reserve the slot you prefer and enjoy Klimt's Kiss
It is really inspiring to experience the city of Vienna in this way. Thank you very much! Excellent!
View original review in German
Unexpected, large piece of land preserved in the city, easy to get to using the tram
Easy and flexible time Easy to locte the place and not so crowded
The highlight of my visit was seeing the works of klimt. unique emotion
View original review in Italian
Avoided lines and saved significantly. Experience to be repeated
View original review in Italian
Lovely building and museum Make sure you approach museum through magnificent gardens
The detailed explanations and the possibility to get in and out to see interesting places
View original review in German
It was all perfect and beautiful!!! And clean!!! I recommend a good sneaker because there is a lot of walking!!!
This review is translated. Show original review.
Vienna's charm awaits, go on a bus tour and unlock the doors to two magnificent palaces.
Vienna's charm awaits, go on a bus tour and unlock the doors to two magnificent palaces.
Inclusions
Vienna HOHO
Schönbrunn Palace & Upper Belvedere Palace
Please click here for detailed route maps and boarding points.
You can join the tour at any stop and hop on and off for the duration of your ticket.
Red Route
Blue Route
Vienna HOHO
Schönbrunn Palace & Upper Belvedere Palace
Although the tickets in the app said they could be used directly at the Belvedere Palace, at the entrance the tickets were not recognized. The digital tickets (available on the App) clearly said that it was not necessary to exchange them for physical tickets, as the digital tickets were accepted. After 30 minutes of phone calls to various locations by Belvedere Palace staff and receiving proof that we had paid for the tickets, we were allowed to visit the Palace.
View original review in Portuguese
It's a great thing for people who want to get to all the wonderful sights in comfort.
View original review in German
I was denied entry at the Schonbrunn Palace - they said they were sold out of tickets and could not redeem my voucher. I contacted support and asked for a prorated refund for the amount associated with the Schonbrunn Palace tour and even had a Schonbrunn Palace representative speak with Headout support to confirm the denial of my entry. Headout said they needed written confirmation from the venue that my entry was indeed denied.
Super 😍 cuidado con canjear los billetes al llegar.
Easy to exchange for the tickets to both palaces.