Leonardo Express

Anuschka

May 2025Verified booking

5/5

Tickets are easy to buy online, for a reasonable price, and can be changed to another time if you should run late, without any problem. The platform from which the train would depart was easy to find and there was staff available at the station to help with any questions. The service runs regularly and at convenient times, so ideal for when you come to Rome or have to catch your flight back. It is a fast and comfortable journey. From Roma Termini you can easily catch a bus, metro or taxi for your onward journey when visiting Rome. I can highly recommend using the Leonardo Express!

Silvia

Jun 2025Verified booking

5/5

It was easy to buy online and once we got to the station we were able to antecipate to an earlier train with help from one of your very polite attendants.

Amy

Jun 2025Verified booking

3/5

The train ride was fine. The track was confusing because apparently there were other tracks further down from the same track the Leonardo Exp traveled on making it confusing to know where to go

Mary

Jun 2025Verified booking

5/5

Never got train before from airport, and will never not get the train again. Bought ticket at station when arrived in Rome and bought online for return. Reliable and incredible value

Maria

Jun 2025Verified booking

4/5

I had to pay an extra 5€ because I took a train earlier than the one in the ticket. I find this absurd!

View original review in French

Emma

Jun 2025Verified booking

3/5

Due to a previously cancelled train, our service was extremely overcrowded. My 11-year-old son was nearly pushed between the train and the platform by an older gentleman. There were no staff members present on the platform to support passengers or manage the crowd, which made the situation quite dangerous. Fortunately, we were able to find seats on board, and the remainder of our journey was pleasant, at least for us.

Loup

May 2025Verified booking

4/5

The track number was only displayed at the last moment, two minutes before the train was due to arrive, so this was a source of stress for us, not knowing if we were in the right place and with few agents available on site or unrecognizable among the crowd. Magnificent train, very comfortable, fast and although we left 10 minutes late, we arrived on time.

View original review in French

Lorraine

May 2025Verified booking

5/5

Better than standing in line at the train station ticket kiosk. Only thing that would make it better is to provide instant tickets, we had to wait 20 mins to confirm the tickets.

Kerry

May 2025Verified booking

3/5

We were staying not far from the Termini Roma, so it was a quick, cheaper, As I had not been to Rome for many, many years it was definitely the easiest way to navigate the distance from the airport to the city. safer way to get to and from the airport. Lots of room for luggage.

Leorie

May 2025Verified booking

5/5

It was great, but you should have sent the ticket right away after the payment coz as a tourist we have limited internet/data on our phone and also the free internet at the terminal is not that easy to connect and not that reliable. I hope you could improve that part where after we purchase the ticket you will send it right away coz that's how it should be with others..

Filip

May 2025Verified booking

3/5

Suddenly the "from" and "to" location had been switched, so the tickets I ordered were no longer applicable to me and I had to buy new tickets.

View original review in Dutch

Liliane

May 2025Verified booking

5/5

The train platform is right at the airport. The train is comfortable and fast. It took us 32 minutes to reach the central Termini station. The return journey was just as easy. I bought the tickets online and no need to print: just scan the QR codes on your phone. Tickets are easy to buy online. I find it very clear if you take the time to read the steps. Crowds and queues in Italy are always a bit chaotic, but that's the culture of the country.

View original review in French

michael

May 2025Verified booking

4/5

Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again

Andrew

May 2025Verified booking

3/5

We tried to change the time on the ticket the day before, the app told us we could do that. We did not receive any reply until after we had taken the trip, and were told then via email that the partner issuing tickets did not allow changes. This is really strange, as even on the train itself the loudspeaker was telling us how good the app was and that it allowed us to change ticket times so easily. We did not find this the case, the app simply said our change was pending and never updated. So luckily we turned up for the original time. The email we got after the trip was also strange - here it is: "Vyom Goyal (Headout) May 3, 2025, 12:51 GMT+5:30 Hi Andrew, Thank you for reaching out. Modification policies for each experience are set by the local partner, and in this case, the partner does not allow modifications OR does not allow modifications less than before the activity. In our experience, they do not allow any exceptions to this policy. Therefore, we are unable to modify these tickets for you against the booking ID 24684301. To make it up to you, I am adding credits worth (mention the amount as per DSS) to your Headout wallet which will be valid for a year. These credits will be available instantly on Headout for future bookings. If there is anything else you need, just hit reply to this email and I’ll see to it. Best, Name" This is not very helpful as we have now left the country. It's not a very nice email as it is obviously a form letter and has not filled in any of the blanks. There is also no credit on the account, not that it matters at this point. The train itself was very comfortable and on time. Thanks, Andrew.

Johanne

May 2025Verified booking

3/5

I booked online and was quickly able to get the train schedule. My train was on time. However for travelers unfamiliar with train reservations in Italy (I'm Canadian) this is not obvious. It wasn't clear whether I could view my ticket before arriving at the station or only at the time of catching my train (that's what a friend had told me)? What does "composter" mean? Where do I punch my ticket? I was stressed out wondering whether my ticket would be valid or not before I took my flight to Canada.

View original review in French

Leslie

May 2025Verified booking

4/5

Very easy to use - direct delivery to the airport- signage in airport easy to direct us to our check in and subsequently our departure.

Daniela

May 2025Verified booking

5/5

Easy to purchase tickets online; affordable and convenient way to transfer from Leonardo Da Vinci airport to Termini Station in Rome.

Camilla

May 2025Verified booking

3/5

I booked the wrong way (FCO => Termini instead off Termini => FCO). Tickets are none refundable nor is it possible to change direction although the price is the same... So had to book a 2nd set of ticker. ☹️ When u on the webpage press "Termini to FCO" then u also expect that that is the routing and not the other way.... Webpage need an update and be more user friendly..

Natascha

May 2025Verified booking

5/5

I had bought tickets online to get from Rome to the airport .We had problems getting through the gates at the station with our tickets . Eventually we were allowed through a free entrance. Once on the train our tickets were checked and it turned out that I had bought the tickets the "other way around", I had tickets from the airport to Rome. Conductor said that I actually had to pay a fine of €50 per person plus two new tickets (total €130) but gave us a fine of €5 per person (€10) which was very kind. The outward journey had gone well by the way . Excellent service so !!!!

View original review in Dutch

Mary

Apr 2025Verified booking

4/5

Efficiency. On time. Booked a time but needed to change as we made earlier train time.. not particularly phone savy .. so I made a bit of a boo. Boo

Bennie

Apr 2025Verified booking

3/5

There was a young woman who was incredibly helpful despite the crush of people. She stayed calm and collected during an onslaught of questions due to the unexplained and unexpected cancelation of a scheduled train. This only added to the number of people waiting thus asking her questions she couldn't answer. She remained calm. The young woman is a rock star of customer service in the face of adversity.

Julia

Apr 2025Verified booking

5/5

The train arrived on time and there was enough space for suitcases. There was a quiet atmosphere on the train. The journey takes about half an hour.

View original review in German

Heili

Apr 2025Verified booking

5/5

Everything was smooth: to book, pay and receive tickets. Leonardo Express is very convenient option to travel to Fiumicino Airport!

Dutarte

Apr 2025Verified booking

5/5

It s very easy and quickly . We can chage the time of train . The negative point is that we never receive the new ticket with the new timd.

G

Apr 2025Verified booking

4/5

Easy from airport to downtown Rome Had estimated the time generously because of getting off and getting suitcases, in the end we were faster. You can easily adjust the time and take an earlier train. On the way back to the airport we will use this again!

View original review in Dutch

Anuschka

May 2025Verified booking

5/5

Tickets are easy to buy online, for a reasonable price, and can be changed to another time if you should run late, without any problem. The platform from which the train would depart was easy to find and there was staff available at the station to help with any questions. The service runs regularly and at convenient times, so ideal for when you come to Rome or have to catch your flight back. It is a fast and comfortable journey. From Roma Termini you can easily catch a bus, metro or taxi for your onward journey when visiting Rome. I can highly recommend using the Leonardo Express!

Silvia

Jun 2025Verified booking

5/5

It was easy to buy online and once we got to the station we were able to antecipate to an earlier train with help from one of your very polite attendants.

Amy

Jun 2025Verified booking

3/5

The train ride was fine. The track was confusing because apparently there were other tracks further down from the same track the Leonardo Exp traveled on making it confusing to know where to go

Mary

Jun 2025Verified booking

5/5

Never got train before from airport, and will never not get the train again. Bought ticket at station when arrived in Rome and bought online for return. Reliable and incredible value

Maria

Jun 2025Verified booking

4/5

I had to pay an extra 5€ because I took a train earlier than the one in the ticket. I find this absurd!

View original review in French

Emma

Jun 2025Verified booking

3/5

Due to a previously cancelled train, our service was extremely overcrowded. My 11-year-old son was nearly pushed between the train and the platform by an older gentleman. There were no staff members present on the platform to support passengers or manage the crowd, which made the situation quite dangerous. Fortunately, we were able to find seats on board, and the remainder of our journey was pleasant, at least for us.

Loup

May 2025Verified booking

4/5

The track number was only displayed at the last moment, two minutes before the train was due to arrive, so this was a source of stress for us, not knowing if we were in the right place and with few agents available on site or unrecognizable among the crowd. Magnificent train, very comfortable, fast and although we left 10 minutes late, we arrived on time.

View original review in French

Lorraine

May 2025Verified booking

5/5

Better than standing in line at the train station ticket kiosk. Only thing that would make it better is to provide instant tickets, we had to wait 20 mins to confirm the tickets.

Kerry

May 2025Verified booking

3/5

We were staying not far from the Termini Roma, so it was a quick, cheaper, As I had not been to Rome for many, many years it was definitely the easiest way to navigate the distance from the airport to the city. safer way to get to and from the airport. Lots of room for luggage.

Leorie

May 2025Verified booking

5/5

It was great, but you should have sent the ticket right away after the payment coz as a tourist we have limited internet/data on our phone and also the free internet at the terminal is not that easy to connect and not that reliable. I hope you could improve that part where after we purchase the ticket you will send it right away coz that's how it should be with others..

Filip

May 2025Verified booking

3/5

Suddenly the "from" and "to" location had been switched, so the tickets I ordered were no longer applicable to me and I had to buy new tickets.

View original review in Dutch

Liliane

May 2025Verified booking

5/5

The train platform is right at the airport. The train is comfortable and fast. It took us 32 minutes to reach the central Termini station. The return journey was just as easy. I bought the tickets online and no need to print: just scan the QR codes on your phone. Tickets are easy to buy online. I find it very clear if you take the time to read the steps. Crowds and queues in Italy are always a bit chaotic, but that's the culture of the country.

View original review in French

michael

May 2025Verified booking

4/5

Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again

Andrew

May 2025Verified booking

3/5

We tried to change the time on the ticket the day before, the app told us we could do that. We did not receive any reply until after we had taken the trip, and were told then via email that the partner issuing tickets did not allow changes. This is really strange, as even on the train itself the loudspeaker was telling us how good the app was and that it allowed us to change ticket times so easily. We did not find this the case, the app simply said our change was pending and never updated. So luckily we turned up for the original time. The email we got after the trip was also strange - here it is: "Vyom Goyal (Headout) May 3, 2025, 12:51 GMT+5:30 Hi Andrew, Thank you for reaching out. Modification policies for each experience are set by the local partner, and in this case, the partner does not allow modifications OR does not allow modifications less than before the activity. In our experience, they do not allow any exceptions to this policy. Therefore, we are unable to modify these tickets for you against the booking ID 24684301. To make it up to you, I am adding credits worth (mention the amount as per DSS) to your Headout wallet which will be valid for a year. These credits will be available instantly on Headout for future bookings. If there is anything else you need, just hit reply to this email and I’ll see to it. Best, Name" This is not very helpful as we have now left the country. It's not a very nice email as it is obviously a form letter and has not filled in any of the blanks. There is also no credit on the account, not that it matters at this point. The train itself was very comfortable and on time. Thanks, Andrew.

Johanne

May 2025Verified booking

3/5

I booked online and was quickly able to get the train schedule. My train was on time. However for travelers unfamiliar with train reservations in Italy (I'm Canadian) this is not obvious. It wasn't clear whether I could view my ticket before arriving at the station or only at the time of catching my train (that's what a friend had told me)? What does "composter" mean? Where do I punch my ticket? I was stressed out wondering whether my ticket would be valid or not before I took my flight to Canada.

View original review in French

Leslie

May 2025Verified booking

4/5

Very easy to use - direct delivery to the airport- signage in airport easy to direct us to our check in and subsequently our departure.

Daniela

May 2025Verified booking

5/5

Easy to purchase tickets online; affordable and convenient way to transfer from Leonardo Da Vinci airport to Termini Station in Rome.

Camilla

May 2025Verified booking

3/5

I booked the wrong way (FCO => Termini instead off Termini => FCO). Tickets are none refundable nor is it possible to change direction although the price is the same... So had to book a 2nd set of ticker. ☹️ When u on the webpage press "Termini to FCO" then u also expect that that is the routing and not the other way.... Webpage need an update and be more user friendly..

Natascha

May 2025Verified booking

5/5

I had bought tickets online to get from Rome to the airport .We had problems getting through the gates at the station with our tickets . Eventually we were allowed through a free entrance. Once on the train our tickets were checked and it turned out that I had bought the tickets the "other way around", I had tickets from the airport to Rome. Conductor said that I actually had to pay a fine of €50 per person plus two new tickets (total €130) but gave us a fine of €5 per person (€10) which was very kind. The outward journey had gone well by the way . Excellent service so !!!!

View original review in Dutch

Mary

Apr 2025Verified booking

4/5

Efficiency. On time. Booked a time but needed to change as we made earlier train time.. not particularly phone savy .. so I made a bit of a boo. Boo

Bennie

Apr 2025Verified booking

3/5

There was a young woman who was incredibly helpful despite the crush of people. She stayed calm and collected during an onslaught of questions due to the unexplained and unexpected cancelation of a scheduled train. This only added to the number of people waiting thus asking her questions she couldn't answer. She remained calm. The young woman is a rock star of customer service in the face of adversity.

Julia

Apr 2025Verified booking

5/5

The train arrived on time and there was enough space for suitcases. There was a quiet atmosphere on the train. The journey takes about half an hour.

View original review in German

Heili

Apr 2025Verified booking

5/5

Everything was smooth: to book, pay and receive tickets. Leonardo Express is very convenient option to travel to Fiumicino Airport!

Dutarte

Apr 2025Verified booking

5/5

It s very easy and quickly . We can chage the time of train . The negative point is that we never receive the new ticket with the new timd.

G

Apr 2025Verified booking

4/5

Easy from airport to downtown Rome Had estimated the time generously because of getting off and getting suitcases, in the end we were faster. You can easily adjust the time and take an earlier train. On the way back to the airport we will use this again!

View original review in Dutch

Susan

Jun 2025Verified booking

5/5

Entering the Vatican without having to stand the heat or the queue was a great experience and being guided so skillfully was refreshing.

Irma

Jun 2025Verified booking

4/5

We bought the tickets the same day and they had availability, it was super easy to arrive and check in, the super friendly guides explain everything you need to know and accompany you to the entrance door ahhh and you avoid the long lines.... In the end we were able to see the whole museum and also the Sistine Chapel everything was amazing thanks and greetings from Mexico.

View original review in Spanish

HARISOLOFO

Jun 2025Verified booking

5/5

The queue-cutting tickets for the Vatican Museums and the Sistine Chapel: a real added value for the visit and an invaluable time-saver for enjoying the place to the full, and the guide who welcomed us and accompanied us to the entrance was friendly and very clear - a much appreciated plus. I'd definitely recommend it!

View original review in French

Ivana

Jun 2025Verified booking

5/5

This was our first visit so we had big expectations. Our guide Silvia fulfilled them and even more. She explained every detail and answered all our questions which made this journey unforgerable. Silvia is high experienced and very pleasant guide. Our 7 Years old son enjoyed during all time if visit.

José

May 2025Verified booking

5/5

Buying through the agency was very important. It avoided a huge queue to get in! Not to mention the professionalism and cordiality we received. Visiting the Vatican Museum and the Sistine Chapel was like living a dream! It's worth it and I recommend it!

View original review in Portuguese

Regiane

May 2025Verified booking

5/5

It was easy to find the meeting point, the instruction throughout the process to enter the Vatican was easy, accessible, polite and friendly professionals, the museum tour was incredible, the cistine chapel was incredibly charming.

View original review in Portuguese

Lemdeghri

May 2025Verified booking

5/5

This experience is perfect for learning about Roman civilization. I suggest that people do it at least once in their lives. Thank you for the organization . ✌️🇲🇦

View original review in French

Anne

May 2025Verified booking

4/5

It was great to get in fairly quickly and explore at our own speed. We found the group tour guides annoying as they kept stopping g in the middle of the passage ways blocking everyone else!!

Stella

May 2025Verified booking

5/5

Visiting the Vatican felt like stepping into another era. Every detail—from the materials and colors to the atmosphere—was breathtaking. The artistry and history in every corner made a deep impression on me. It was more than a visit; it was an experience that stirred my soul. I loved every single moment of it. Truly unforgettable.

Mehmet

May 2025Verified booking

5/5

Visiting Vatikan Museums was one of best my experiences. I expected more crowds . But Maybe it was about time . I visited there at 4 pm and when I was out, it was 8 pm. I had researched paintings, fresks, statues in museum. So I got happy when I saw them. Best museum in the World!

Randolph

May 2025Verified booking

5/5

The Vatican museum is worth looking at. There are so many articles of artifacts and art work, you can't help but be in awe! What I loved most of all was that the museum itself is work of art that houses the art.

Gerrit

May 2025Verified booking

5/5

Skipping the long lines was great. Everything neatly arranged. The Sistine Chapel was unfortunately closed because of the conclave but things like that cannot be planned.

View original review in Dutch

Ivalina

May 2025Verified booking

5/5

The agency was punctual, the instructions to the meeting point were accurate, the visit was on time. We were accompanied all the way through the first security line, up to the second one at the entrance of the museums. The lady was kind and attentive.

Robert

Apr 2025Verified booking

5/5

Well, it was already pretty crowded, but considering it was holy week, I don't think I was surprised. It is a lot of walking, a lot of steps, so you need to be able to do that.

Maria

Apr 2025Verified booking

5/5

I didn't think it would work out because I was meeting a host, but everything went as expected. The visit was incredible, very beautiful inside. I'll attach some photos so you can get a sense of how beautiful it is!

View original review in Portuguese

Aleksei

Apr 2025Verified booking

4/5

The exciting sightseeing. So many beautiful works of art. If you are interested in the history of Rome, this trip tells you something new or explain you something what you knew before.

Nicholas

Apr 2025Verified booking

5/5

It was a little crowded but we had the evening tickets so it wasn't to bad, and we skipped the big lineups, the are work in there is a 11/10 a must see! We had no trouble with our tickets would recommend any day

Nichole

Apr 2025Verified booking

5/5

Vatican was more beautiful than I expected. I enjoyed it so much! Must visit. Was especially magical feeling during Easter weekend.

LALANDE

Apr 2025Verified booking

5/5

Antonio was great, with clear and precise explanations of the history of the monuments. Lots of humor, which made the visit very enjoyable!

View original review in French

Matteo

Apr 2025Verified booking

5/5

The visit went very well, we skipped almost all the lines, and the guide Brigida was very kind, friendly, and helpful throughout the tour with excellent explanations.

View original review in Italian

Katia

Apr 2025Verified booking

5/5

The guided tour of the Vatican was enriching and the guide gave us lots of interesting information. There's so much to see in the Vatican, we'll have to come back!

View original review in French

Jason

Apr 2025Verified booking

5/5

It was an exceptional experience! The super friendly and efficient guide at the entrance to the Vatican! He was right at the meeting point and I called him in 2 minutes and he returned my call quickly! I recommend it! We loved the experience!

View original review in Portuguese

Douglas

Apr 2025Verified booking

4/5

We were able to secure tickets at the last minute for a self guided tour. We were able to easily meet the guide to help navigate the entrance lines and he helped get us entry into the museum.

Janette

Apr 2025Verified booking

5/5

Having a hosted tour helped- although under hosted I imagined having a tour guide- something I'll bear in mind for the next time but the museum was itself was amazing- wast and beautiful

Gianfranco

Apr 2025Verified booking

5/5

Dario the guide who took us inside the Vatican museums was very kind as well as knowledgeable in giving information let's say the Top

View original review in Italian

Naomi

May 2025Verified booking

5/5

Thank you so much to the staff members who waited for me despite my late arrival. Unfortunately my bus was late and I was so worried I would miss the time slot, but they waited for me and also tried to call me. Thank you for helping me to see amazing art while in Rome <3

Loup

May 2025Verified booking

4/5

The track number was only displayed at the last moment, two minutes before the train was due to arrive, so this was a source of stress for us, not knowing if we were in the right place and with few agents available on site or unrecognizable among the crowd. Magnificent train, very comfortable, fast and although we left 10 minutes late, we arrived on time.

View original review in French

michael

May 2025Verified booking

4/5

Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again

Daniela

May 2025Verified booking

5/5

Easy to purchase tickets online; affordable and convenient way to transfer from Leonardo Da Vinci airport to Termini Station in Rome.

Natascha

May 2025Verified booking

5/5

I had bought tickets online to get from Rome to the airport .We had problems getting through the gates at the station with our tickets . Eventually we were allowed through a free entrance. Once on the train our tickets were checked and it turned out that I had bought the tickets the "other way around", I had tickets from the airport to Rome. Conductor said that I actually had to pay a fine of €50 per person plus two new tickets (total €130) but gave us a fine of €5 per person (€10) which was very kind. The outward journey had gone well by the way . Excellent service so !!!!

View original review in Dutch

Mary

Apr 2025Verified booking

4/5

Efficiency. On time. Booked a time but needed to change as we made earlier train time.. not particularly phone savy .. so I made a bit of a boo. Boo

G

Apr 2025Verified booking

4/5

Easy from airport to downtown Rome Had estimated the time generously because of getting off and getting suitcases, in the end we were faster. You can easily adjust the time and take an earlier train. On the way back to the airport we will use this again!

View original review in Dutch

Manuel

Apr 2025Verified booking

4/5

It's a direct route... but I took a ticket with stops that the distributor doesn't mention. Unclear, and no one to point you in the right direction! The friendly train staff made me pay the difference. Direct access to the airport takes about 30 min. It's the fastest and the (cheapest) 14 Euros. The train is fine, and there's plenty of room for luggage.

View original review in French

Kathrin

Apr 2025Verified booking

5/5

The train is easy to find and quickly accessible from the gate. Enough space for everyone, punctual, clean and fast. Gladly again

View original review in German

Stefan

Mar 2025Verified booking

4/5

You come out of the airport terminal and are clearly signposted to the Leonardo Express train. Scan your ticket at the ticket machine and board the train. Perfect!

View original review in German

Yoshitaka

Jun 2025Verified booking

4/5

I bought my ticket online, which was a good decision. There was a long line at the ticket booth.

Joan

Jun 2025Verified booking

5/5

It was easy to find, on time, clean train, fast and fun!!

Stella

Jun 2025Verified booking

4/5

The presence of agents at the entrance gates who helped me change my ticket in anticipation of my departure.

View original review in French

Deanne

Jun 2025Verified booking

5/5

I liked that. I didn't have to lineup at the ticket office however it did take about 10 minutes to confirm an issue.

JAMES

May 2025Verified booking

5/5

It was quick and easy! The staff was very hrlpful!

David

May 2025Verified booking

5/5

Train left on time. Comfortable seats with good space for luggage.

Alain

May 2025Verified booking

5/5

Booking is easy and receiving tickets is straightforward.

View original review in French

Jane

May 2025Verified booking

3/5

Train good. Good you can use your ticket for the nextctrain

Falamoe

May 2025Verified booking

5/5

Very informative, very Punctual and clean!

Iveta

May 2025Verified booking

5/5

There is one bad thing that tickets is not changable

George

May 2025Verified booking

5/5

Staff able to give directions to get to the train in the airport.

Matkovitch

May 2025Verified booking

4/5

Efficient and short , first time used the service.

Dörte

May 2025Verified booking

4/5

It was quick, easy and uncomplicated. Unfortunately, the train was very full because the train before it was canceled

View original review in German

CABOU

May 2025Verified booking

4/5

Everything was great You just have to use the ticket for the right time.

View original review in French

Eric

May 2025Verified booking

5/5

simple and easy. Acess to the the train was simple.thanks

Loup

May 2025Verified booking

4/5

The track number was only displayed at the last moment, two minutes before the train was due to arrive, so this was a source of stress for us, not knowing if we were in the right place and with few agents available on site or unrecognizable among the crowd. Magnificent train, very comfortable, fast and although we left 10 minutes late, we arrived on time.

View original review in French

Kelly

May 2025Verified booking

5/5

If you only have a short time in Rome, it's worth taking this tour. Buying through the app was easy and a very good experience.

View original review in Portuguese

Lynne

May 2025Verified booking

5/5

Ticketing process was easy on line. Being a senior with mobility issues this Hop On Hop Off Bus Tour allowed me to see many sites that I probably wouldn't have been able to see. The on board audio guide was very informative.

michael

May 2025Verified booking

4/5

Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again

Daniela

May 2025Verified booking

5/5

Easy to purchase tickets online; affordable and convenient way to transfer from Leonardo Da Vinci airport to Termini Station in Rome.

Natascha

May 2025Verified booking

5/5

I had bought tickets online to get from Rome to the airport .We had problems getting through the gates at the station with our tickets . Eventually we were allowed through a free entrance. Once on the train our tickets were checked and it turned out that I had bought the tickets the "other way around", I had tickets from the airport to Rome. Conductor said that I actually had to pay a fine of €50 per person plus two new tickets (total €130) but gave us a fine of €5 per person (€10) which was very kind. The outward journey had gone well by the way . Excellent service so !!!!

View original review in Dutch

Mary

Apr 2025Verified booking

4/5

Efficiency. On time. Booked a time but needed to change as we made earlier train time.. not particularly phone savy .. so I made a bit of a boo. Boo

Emiliano

Apr 2025Verified booking

4/5

positive experience because it allowed us to move quickly from one place to another, enjoy Rome from above and be able to visit all the main attractions in 1 day; convenient also the frequency of bus passage (we never waited more than 10 minutes)

View original review in Italian

G

Apr 2025Verified booking

4/5

Easy from airport to downtown Rome Had estimated the time generously because of getting off and getting suitcases, in the end we were faster. You can easily adjust the time and take an earlier train. On the way back to the airport we will use this again!

View original review in Dutch

Manuel

Apr 2025Verified booking

4/5

It's a direct route... but I took a ticket with stops that the distributor doesn't mention. Unclear, and no one to point you in the right direction! The friendly train staff made me pay the difference. Direct access to the airport takes about 30 min. It's the fastest and the (cheapest) 14 Euros. The train is fine, and there's plenty of room for luggage.

View original review in French

Kathrin

Apr 2025Verified booking

5/5

The train is easy to find and quickly accessible from the gate. Enough space for everyone, punctual, clean and fast. Gladly again

View original review in German

Stefan

Mar 2025Verified booking

4/5

You come out of the airport terminal and are clearly signposted to the Leonardo Express train. Scan your ticket at the ticket machine and board the train. Perfect!

View original review in German

Hulda

Jun 2025Verified booking

4/5

Everything was good, the staff and the ride.

View original review in German

Yoshitaka

Jun 2025Verified booking

4/5

I bought my ticket online, which was a good decision. There was a long line at the ticket booth.

Joan

Jun 2025Verified booking

5/5

It was easy to find, on time, clean train, fast and fun!!

Stella

Jun 2025Verified booking

4/5

The presence of agents at the entrance gates who helped me change my ticket in anticipation of my departure.

View original review in French

Deanne

Jun 2025Verified booking

5/5

I liked that. I didn't have to lineup at the ticket office however it did take about 10 minutes to confirm an issue.

JAMES

May 2025Verified booking

5/5

It was quick and easy! The staff was very hrlpful!

David

May 2025Verified booking

5/5

Train left on time. Comfortable seats with good space for luggage.

Helga

May 2025Verified booking

5/5

The pleasant voice and the interesting explanations of the German speaker The bus was always on the spot

View original review in German

Barbara

May 2025Verified booking

4/5

Good overview of Rome and good audio guide

Alain

May 2025Verified booking

5/5

Booking is easy and receiving tickets is straightforward.

View original review in French

Jane

May 2025Verified booking

3/5

Train good. Good you can use your ticket for the nextctrain

Falamoe

May 2025Verified booking

5/5

Very informative, very Punctual and clean!

Iveta

May 2025Verified booking

5/5

There is one bad thing that tickets is not changable

Silvia

Jun 2025Verified booking

5/5

It was easy to buy online and once we got to the station we were able to antecipate to an earlier train with help from one of your very polite attendants.

Mary

Jun 2025Verified booking

5/5

Never got train before from airport, and will never not get the train again. Bought ticket at station when arrived in Rome and bought online for return. Reliable and incredible value

Maria

Jun 2025Verified booking

4/5

I had to pay an extra 5€ because I took a train earlier than the one in the ticket. I find this absurd!

View original review in French

Emma

Jun 2025Verified booking

3/5

Due to a previously cancelled train, our service was extremely overcrowded. My 11-year-old son was nearly pushed between the train and the platform by an older gentleman. There were no staff members present on the platform to support passengers or manage the crowd, which made the situation quite dangerous. Fortunately, we were able to find seats on board, and the remainder of our journey was pleasant, at least for us.

Leorie

May 2025Verified booking

5/5

It was great, but you should have sent the ticket right away after the payment coz as a tourist we have limited internet/data on our phone and also the free internet at the terminal is not that easy to connect and not that reliable. I hope you could improve that part where after we purchase the ticket you will send it right away coz that's how it should be with others..

Liliane

May 2025Verified booking

5/5

The train platform is right at the airport. The train is comfortable and fast. It took us 32 minutes to reach the central Termini station. The return journey was just as easy. I bought the tickets online and no need to print: just scan the QR codes on your phone. Tickets are easy to buy online. I find it very clear if you take the time to read the steps. Crowds and queues in Italy are always a bit chaotic, but that's the culture of the country.

View original review in French

michael

May 2025Verified booking

4/5

Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again

Johanne

May 2025Verified booking

3/5

I booked online and was quickly able to get the train schedule. My train was on time. However for travelers unfamiliar with train reservations in Italy (I'm Canadian) this is not obvious. It wasn't clear whether I could view my ticket before arriving at the station or only at the time of catching my train (that's what a friend had told me)? What does "composter" mean? Where do I punch my ticket? I was stressed out wondering whether my ticket would be valid or not before I took my flight to Canada.

View original review in French

Bennie

Apr 2025Verified booking

3/5

There was a young woman who was incredibly helpful despite the crush of people. She stayed calm and collected during an onslaught of questions due to the unexplained and unexpected cancelation of a scheduled train. This only added to the number of people waiting thus asking her questions she couldn't answer. She remained calm. The young woman is a rock star of customer service in the face of adversity.

Heili

Apr 2025Verified booking

5/5

Everything was smooth: to book, pay and receive tickets. Leonardo Express is very convenient option to travel to Fiumicino Airport!

Dutarte

Apr 2025Verified booking

5/5

It s very easy and quickly . We can chage the time of train . The negative point is that we never receive the new ticket with the new timd.

Erin

Apr 2025Verified booking

5/5

Loved the ease of getting to the train and finding our seats. It was clean and the ride was smooth. We would definitely take it again.

Kathrin

Apr 2025Verified booking

5/5

The train is easy to find and quickly accessible from the gate. Enough space for everyone, punctual, clean and fast. Gladly again

View original review in German

LLOYD

Mar 2025Verified booking

5/5

The app worked even better than expected -- everything was explained well & performed smoothly, and the resulting train transfer from Rome to Fiumicino was smooth as well.

Yoshitaka

Jun 2025Verified booking

4/5

I bought my ticket online, which was a good decision. There was a long line at the ticket booth.

Ernesto

Jun 2025Verified booking

5/5

Easy and accesible making it easy for all

Joan

Jun 2025Verified booking

5/5

It was easy to find, on time, clean train, fast and fun!!

Stella

Jun 2025Verified booking

4/5

The presence of agents at the entrance gates who helped me change my ticket in anticipation of my departure.

View original review in French

Karin

Jun 2025Verified booking

3/5

Would be perfect if it's possible to get the tickets faster.

Kay

Jun 2025Verified booking

5/5

We could take one train earlier than booked without any problems. We had seats and were satisfied. Very good experience.

Norberto

May 2025Verified booking

5/5

Easy, fast and comfortable ride.

David

May 2025Verified booking

5/5

Train left on time. Comfortable seats with good space for luggage.

Laurence

May 2025Verified booking

5/5

Everything went well from buying tickets to getting the transfer. Would recommend.

Eric

May 2025Verified booking

5/5

Super service, flexible and regular. I'll have no problem using it again on my next trip.

View original review in French

Stevie

May 2025Verified booking

5/5

Simple procedure and very easy to book online.