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Contents
Leonardo da Vinci-Fiumicino Airport
Travelers with disabilities
Travelers with kids
Elderly passengers
Travelers with pets
- Check-in counters, desks, & kiosks: Lowered counters, desks, and accessible self-service kiosks facilitate check-in for wheelchair users.
- Priority boarding: Get priority for security, passport, and boarding procedures.
- First aid: Find 24/7 first aid services and pharmacies at Terminal 3 and 1.
- Porter service: You can book baggage porter service online to get help with luggage upon arriving or departing from the airport.
- Accessible restrooms: Restrooms are equipped for disabled access with grab bars and emergency call buttons, and are located throughout the terminals.
- Wheelchair assistance: Wheelchairs are available on request and assistance is provided throughout the airport.
- Elevators and ramps: Elevators and ramps ensure easy movement across different levels of the airport.
- Services for the visually impaired: Tactile pathways guide visually impaired passengers through the airport.
- Stroller rentals: Strollers can be rented at the airport for free. Find them at T1 (Pier A) and T3 (Pier E).
- Pink Parking: Pink stripes at P-Terminal D demarcate designated parking for families with children.
- Family lanes: Use Family lanes at the security check, if you are traveling with children or are pregnant.
- Family-friendly areas: There are four nurseries at the airport. You can also use the kids' area with games in Terminal 1 and 3 Arrivals Level and the family toilets. Restaurants also have high chairs and can be reached out to if you need to sterilize feeding bottles.
- Baby changing facilities: All restrooms across the airport have child-friendly basins and baby changing areas.
- Porter service: You can book a baggage porter service at standard rates for luggage assistance at Fiumicino Airport.
- Fast track: Senior citizens will especially benefit from the Fast track service at Fiumicino as it lets you bypass long queues.
- Check-in and boarding: Dedicated assistance counters are available to help with check-in and boarding.
- Mobility assistance: Wheelchair and electric cart assistance can be secured for elderly passengers needing help navigating the airport.
- Seating areas: Ample seating is provided throughout the terminal for rest.
- Accessible shuttles: You will find two free shuttle services at the airport - One to the Hilton Garden Inn Rome Airport and the other to the Long Term easy Parking area.
- There are two pet areas at Fiumicino Airport - one at Terminal 3 baggage claim and the other outside door No. 2 in the Terminal 3 Arrivals area.
- Make sure your pets are in appropriate carriers, muzzles, and leashes. Kindly carry poop scoopers as well.
Ciampino Airport
Travelers with disabilities
Travelers with kids
Elderly passengers
Travelers with pets
- Help Points: There are Help Points located outside the Terminal (on the pavement near the entrance to the Departures area) and in the P3 car park for passengers with reduced mobility.
- Accessible restrooms: Accessible restrooms, equipped with grab bars and emergency call buttons, are located in all the toilets in the terminal.
- First aid: You can find first aid services at the Departures in the non-Schengen boarding area.
- Elevators and ramps: All elevators are wheelchair-friendly. There are ramps for seamless movement between airport levels.
- Parking: Reserved parking spaces are available for disabled travelers with a badge near terminal entrances. You can use the P3 car park with 18 free reserved parking spaces for stays of up to an hour or P7 with 8 spots for longer parking. There are also special yellow totems for passengers with reduced mobility to get assistance.
- Wheelchair assistance: Book wheelchair assistance in advance or request it at the airport for smooth navigation. Booking early will avoid delays.
- Services for visually impaired travelers: You can navigate the airport using tactile pathways.
- Baby changing facilities: Changing tables and nursing areas are available in all the restrooms.
- Family-friendly areas: You can find a ‘family room’ in the Departures area, before security. It is equipped with child-size toilets.
- Priority boarding: Benefit from priority boarding, making travel with babies more convenient.
- Check-in and boarding: Use dedicated assistance counters for a smoother check-in and boarding process.
- Mobility assistance: Request a wheelchair, electric cart, or staff assistance to help navigate the airport.
- Seating areas: Take advantage of numerous seating areas provided for rest throughout the terminal.
You must ensure compliance with all health standards when traveling with pets. Make sure you have all the right documentation, carriers, leashes, muzzles, and others. Ciampino Airport primarily caters to low-cost airlines and typically low-cost airlines do not permit pets. Kindly check with your airline before booking tickets.
Accessible Rome airport transfers
Finding a commute option to and from the Rome airports can be another challenge while flying with kids, for those with special needs, and for the elderly. However, Rome airports offer a range of accessible options for travelers with these diverse needs. Depending on your needs and budget, you can opt for personalized private travel options or even rely on shared transfers or public transportation.
Train transfers
- The Leonardo Express train from Fiumicino Airport to Rome Termini Station has designated wheelchair spaces and offers accessible boarding. There is also the FL1 regional line connecting Fiumicino Airport to Rome stations.
- At the Fiumicino train station, passengers can make use of the yellow totem to seek assistance. The staff will guide you through the check-in. RFI provides this service on the trains.
Bus transfers
- Accessible buses with low floors, ramps, and priority seating are available on major routes connecting the airports to the city center.
- Terravision and SIT Shuttle Bus offer bus services to and from Rome Termini and both Fiumicino Airport and Ciampino Airport. These are a cost-effective and accessible option for travelers. You will find the bus stops opposite international departures at Ciampino Airport. At Fiumicino, you will find bus stops at Terminal 1 and 3.
Private transfers
- Accessible private transfers with wheelchair ramps are available for booking at both Fiumicino and Ciampino airports.
- You can also request car seats while booking if traveling with small kids.
- Travelers can book these private transfers in advance by contacting the airport's assistance services or through online platforms.
- Private transfers provide a comfortable and personalized experience, with the driver meeting passengers at the airport and assisting with luggage.
Care to Fly
- Care to Fly is a transfer assistance service for passengers with reduced mobility arriving and departing from Fiumicino and Ciampino Airports.
- This service is available to book at competitive rates and is tailored to accommodate your specific requirements.
- If you are departing, a driver will pick you up at your door, and take you to the airport where a competent assistant will help you board and get you settled on the flight. The same goes for arrivals as well.
Public transportation
While public transportation has its limitations when it comes to accessibility, it is getting better at catering to passengers with special needs.
- Buses: Accessible buses with low floors, ramps, and priority seating are available on major routes connecting the airports to the city center.
- Trains: Trains from Fiumicino Airport to Rome stations have dedicated spaces for wheelchair users and other accessibility features.
- Taxis: Official Rome taxis are outside the Arrivals Terminal. at Ciampino Airport and Terminals 1 and 3 Arrivals at Fiumicino Airport. Taxi prices to the city center are fixed. Keep in mind to look out for authorized taxis with a permit. They are white and have ‘TAXI’ written on the roof.
Good to know
Special assistance request procedures
- Request in advance: Book special assistance at least 48 hours prior to your flight or while booking your flight tickets by contacting the airline or tour operator.
- Personal wheelchair: If you are flying with your own personal wheelchair/mobility vehicle, inform the airline in advance and they will assist you with further arrangements.
Guidance for travelers with service animals & pets
- Regulations: Service animals are allowed in the airport and on flights, but must be kept on a leash. However, inform your airline beforehand.
- Facilities: Designated relief and care areas are available for service animals in and outside the terminal.
- Pets: Keep in mind that traveling with pets should be in compliance with safety standards. Typically low-cost carriers do not permit pets in the cabin, so always contact your airline before traveling with pets.
Information desks
- Locations: Information desks are located at the airport's arrivals and departures areas. Help Points at the Rome airports are present precisely for those traveling with special needs.
- Services: Staff can assist with accessibility inquiries, provide maps, and help with special assistance requests.
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Frequently asked questions
Are there accessible transportation options available to and from Rome airports?
Yes, accessible transfer services are available to and from Rome airports. There are buses, trains, taxis, and private transfers equipped with wheelchair spaces, and ramps. However, it is always best to call in advance to request and confirm services.
Can I rent mobility aids or request wheelchair assistance at the airport?
Yes, mobility aids such as wheelchairs and scooters can be rented at service desks at both Fiumicino and Ciampino airports. You can also request wheelchair assistance by contacting your airline or the airport's assistance service at least 48 hours before your flight.
Are there facilities for travelers with hearing impairments?
Both airports are equipped with visual aids, hearing loops, and staff trained in sign language to assist travelers with hearing impairments.
What should I do if I require medical assistance at the airport?
Medical assistance is available at first aid stations located throughout the airport. Staff can provide immediate care and support.
Is there assistance for non-English speaking travelers with disabilities?
Information desks and special assistance services offer multilingual support to help non-English speaking travelers with disabilities.
How can I ensure my service animal is accommodated during travel?
Contact your airline and the airport in advance to notify them of your service animal. They will be able to guide you on specific requirements. Ensure you have all the necessary documentation and comply with safety regulations.